TERMS AND CONDITIONS

All our rooms are non-smoking rooms

Terms and conditions / Cancellation conditions

If the booking is cancelled before the start of the journey or if the booked stay is cancelled prematurely, the following cancellation costs are to be incurred: up to 1 week before arrival - 20% of the booked stay, up to 3 days before arrival - 40% of the booked stay, within the last day before the day of arrival - 90% of the booked stay. Free cancellation: A free cancellation can be made no later than 2 weeks before arrival.

Terms and Conditions

I. Scope of application

1. These terms and conditions apply to contracts for the rental of hotel rooms for lodging, as well as all other services and deliveries provided by the hotel to the customer. 2. The subletting or further letting of the rooms provided as well as their use for purposes other than accommodation require the prior written consent of the hotel, whereby § 540 para. 1 sentence 2 BGB is not applicable if the customer is not a consumer. 3. The customer's terms and conditions shall only apply if this has been expressly agreed in writing in advance.

II. Conclusion of contract, contract partner; statute of limitations

1. The contract shall come into effect upon acceptance of the customer's application by the hotel. The hotel is free to confirm the room reservation in writing. 2. The contractual partners are the hotel and the customer. If a third party has reserved a room for the customer, The third party and the customer shall be liable to the hotel together with the obligations arising from the hotel accommodation contract, provided the hotel has received a corresponding declaration from the third party. 3. All claims against the hotel shall generally become statute-barred one year after the commencement of the knowledge-dependent regular limitation period of § 199 Para. 1 BGB (German Civil Code). Claims for damages shall become statute-barred after five years irrespective of knowledge. The shortening of the limitation period shall not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

III. Services, Prices, Payment, Compensation

1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services. 2. The customer shall be obliged to pay the hotel's applicable or agreed prices for the provision of rooms and other services used by the customer. This also applies to services and expenses of the hotel to third parties arranged by the customer. 3. The agreed prices include the respective statutory value added tax. 4. The prices may also be changed by the Hotel if the Customer subsequently requests changes in the number of rooms booked, the Hotel's services or the length of stay of the Guests and the Hotel agrees to such changes. > Supplement by booking regulation / house rules

IV. Retraction by the customer (i.e. withdrawal, cancellation) / non-use of the services of the hotel

1. A withdrawal of the customer from the contract concluded with the hotel requires the written consent of the hotel. If this does not take place, the agreed price from the contract shall be paid even if the customer does not make use of contractual services. This shall not apply if the hotel violates its obligation to take into account the rights, legal interests and interests of the customer, if it can no longer reasonably be expected to adhere to the contract as a result or if the customer has any other legal or contractual right of withdrawal. 2. If a date for free withdrawal from the contract has been agreed in writing between the hotel and the customer, the customer may withdraw from the contract until then without initiating payment or compensation claims by the hotel. The customer's right of rescission shall lapse if the customer does not exercise their right of rescission in writing to the hotel by the agreed date, unless there is a case of rescission on the part of the customer in accordance with No. 1 Sentence 3. 3. In the case of rooms not used by the customer, the hotel shall offset the income from renting the rooms to other parties and also for any expenses saved. 4. The hotel shall be entitled to demand the contractually agreed amount of compensation and to make a flat-rate deduction for any expenses saved. In this case, the customer is obliged to pay at least 90% of the contractually agreed rate for overnight accommodation.

V. Cancellation by the hotel

1. If the customer's right to withdraw free of charge within a certain period has been agreed in writing, the hotel also shall be entitled to withdraw from the contract during this period if there are inquiries from other customers regarding the contractually reserved rooms and the customer does not waive his/her right to withdraw from the contract upon the hotel's request. 2. If an agreed advance payment or an advance payment requested in accordance with Clause III No. 6 of these Terms and Conditions is not paid even after a reasonable grace period set by the hotel has expired, the hotel shall also be entitled to withdraw from the contract. > Supplement by booking regulation / house rules 1. Furthermore, the hotel shall be entitled to withdraw from the contract in extraordinary circumstances for objectively justified reasons, for example if

  • force majeure or any other circumstances that is beyond the control of the hotel and renders the fulfilment of the contract impossible;
  • rooms are reserved by giving misleading or false statements concerning facts which are material to the contract, such as the customer's personal details or the intended purpose of the stay;
  • the hotel has good reason to believe that the customer's use of the hotel's services may be detrimental to the smooth running of the hotel, the safety or the reputation of the hotel, without this being attributable to the hotel's sphere of control or organisation.
  • there has been an infringement of Clause I No 2 above.

2. In the event of justified withdrawal by the hotel, the customer shall not be entitled to claim compensation. > Supplement by booking regulation / house rules

VI. Room provision, handover and return

1. Booked rooms are available to the customer from 15:00 on the agreed day of arrival. 2. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 12:00 noon at the latest. 3. The sole place of jurisdiction - also for disputes over cheques and bills of exchange - in commercial transactions shall be the registered office of the hotel. If a contractual partner fulfils the requirements of § 38 para. 2 ZPO (German Code of Civil Procedure) and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel. 4. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws provisions is excluded. 5. Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. Otherwise, the statutory provisions shall apply.

VII. Liability of the hotel

1. The hotel is liable to the customer for property brought into the hotel in accordance with the statutory provisions, i.e., up to one hundred times the room rate up to a maximum of € 3,500 and for cash, securities and other valuables not exceeding an amount of € 800. Liability claims expire unless the customer notifies the hotel immediately after becoming aware of the loss, damage or destruction of his/her property.
 
2. The hotel does not accept responsibility for any items whatsoever brought into the hotel room by the guest and, therefore, does not accept any liability for the fate of such items. This applies in particular to valuables. Please note that the hotel does not offer any facilities for secure storage of items in a hotel safe or room safe. Any items brought into the hotel are therefore brought in at the guest’s own risk. The hotel furthermore does not accept responsibility for any luggage, bags or other items left behind in rooms or designated luggage storage facilities following a guest’s departure for collection at a later time.
 
3. Insofar as a parking space is provided to the customer in the hotel parking lot, this does not constitute a contract of safe custody even if a fee is charged. The hotel accepts no liability for loss of or damage to motor vehicles parked or manoeuvred on the hotel's property, nor the contents thereof, except in cases of wilful intent or gross negligence.
 

4. Objects or materials which are left behind in the hotel's generally accessible rooms, technical facilities and lounge shall not be considered to have been brought into the hotel.

VIII. Hotel Smoking Policy

The hotel is a non-smoking hotel. Smoking is therefore prohibited in both the hotel's public areas and in the guest rooms. The hotel shall, in case of violation, be entitled to charge guests EUR 350.00 in compensation for any additional cleaning costs incurred, as well as for loss of earnings if the hotel is unable to re-let the room in question. This also applies to costs incurred by a possible call-out of the fire brigade if a fire alarm is activated by a guest smoking. The amount of the compensation for damages shall be set higher or lower if the hotel proves that the damages were higher or if the client proves that they were lower.

IX. Platform for the online settlement of disputes by the European Commission:

Online dispute resolution

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